Shipping & Delivery Policy
Order Processing Time:
All orders are processed within 1 to 3 business days (excluding weekends and holidays).
Shipping Time:
Please allow additional time for shipping. Shipping times may vary depending on your location and the shipping method selected. Orders typically arrive within 2 to 10 business days after processing. We use fast and secure delivery partners to ensure prompt delivery.
Shipment Confirmation & Order Tracking:
You will receive a shipment confirmation email once your order has been shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
Shipping Locations:
We offer shipping within India. For international orders, please contact us at [email protected] with your product details and shipping address. The orders will be accepted or declined based on our discretion, and you will be notified via email. Prepaid payment for international orders is required, and shipping charges will be paid by the customer.
Shipping Rates:
Shipping charges for your order will be calculated and displayed at checkout.
Delivery Delays:
We are not responsible for any delays caused by carriers or due to circumstances beyond our control.
Delivery Attempts:
If the delivery is unsuccessful, the carrier will make multiple delivery attempts before considering the package undeliverable. Please ensure someone is available to receive the package at the provided shipping address.
Shipping Insurance:
Shipping insurance is available upon request. Please contact our support team to inquire about insurance options.
Lost or Stolen Packages:
We are not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact the carrier directly to file a claim.
Customs, Duties, and Taxes:
Huemuse is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damaged Items in Transport:
If there is any damage to the packaging on delivery, contact us immediately at [email protected] or [email protected]
International Shipping:
International orders are accepted on request only. Customers can request international orders by sending the details from their registered email along with the product details to [email protected]. The acceptance or rejection of international orders will be communicated via email. Prepaid payment is required for international orders, and shipping charges will be paid by the customer.
Questions:
If you have any questions about the delivery and shipment of your order, please contact us at [email protected] or [email protected]